Shipping Policy

Orders will be shipped from California( we only support to ship to US at present), Shipping price as follows, 
Free Shipping:Standard (3-5 business days)

As the world continues to navigate through guidelines and changes that arise from COVID-19, we will always put the safety and best interests of our clients on the top of our priorities.

Thank you for your patience and understanding. We know there are a lot of options out there and we are glad to have you onboard with us.

SHIPPING INFO

Once your order is shipped, you will receive a Shipping Confirmation email, that confirms your items have left our warehouse. The e-mail includes shipment details such as the items shipped and a tracking number. To track your package, simply click onto the link provided. Please note that it may take the shipping company up to 24 hours to update the status of the shipment and your tracking link may not work immediately.  

IMPORTANT

  • For some regions, additional charges (tax fee or clearance fee) may apply. Totwoo Lamps only provides free shipping, additional charges are not included.
  • Shipping to remote locations may take more days than indicated above.
  • Please contact us first if you want your Totwoo delivery at multiple locations or the delivery needs to take place on a specific date. We will do our utmost to match your requirements.

Cancellation, return, refund and exchange policy

    • Contact us via email!
    • Provide us your order number (#XXXXXXXX)
    • Confirm that your order has not been opened and the shrink-wrap is intact

CONTACT US

For more information and support, please contact our customer service representative at lamp@totwoo.com.

FAQ:

Can I ship to two different addresses?

Yes. place different orders with single lamp with different address.